Try a jump start first
Most multi-storey breakdowns are flat batteries. A jump start fixes the problem without moving the car. See jump start.
If it won’t go
The operator moves the car down to a level, or out to the street, where a truck can reach it. Depending on the car park and the car, that might mean:
- Skates under the wheels, so a car that won’t roll can be pushed.
- Towing it down on a short tow pole, if it’s safe and the car allows it.
- A low-roof vehicle that fits under the height barrier.
What to tell us
- The car park name and the height limit at the entrance.
- The floor and bay number.
- Whether the car rolls, goes into neutral and has a working handbrake.
- Whether it’s automatic or electric. These should not be towed on their wheels.
We cover car parks in Peterborough, including Queensgate and the city centre, as well as Cambridge, Stamford, Huntingdon and the other towns. See Peterborough.
Parking fees
Keep your ticket or receipt and tell the car park staff what’s happened. Many will let the truck in and out without charge, or extend your stay.
FAQ
Straight answers
What is the height limit in most multi-storey car parks?
Usually around 2 metres, shown at the entrance. Most recovery trucks are taller, which is why the car is moved to a level where it can be loaded.
Can you get an automatic car out of a multi-storey?
Yes. Automatics and electric cars shouldn’t be towed on their wheels, so we use skates to move them to a loading point.